You’re invited. Be inspired! Invest just over 5 minutes.

In my last post I shared the 5 Steps to consciously retaining clients.

Empathy, engagement (gratitude), providing ‘wow’, creating experiences and being loyal.

Below is a video to a ‘WOW’. After years of research, it’s the best ‘personification’ of the 5 Steps to Client Retention that I’ve been able to source. Grab a coffee. Bring your tissues!

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